1) Download and activate Aarogya Setu app on your phone for all travelers above 14 years of age
2) Travelers to certify your health status through Aarogya Setu app or self-declaration form and go through temperature screening at airport
3) Complete your web check-in before arriving at the airport
4) Report to the airport at least 2 hours prior to your flight departure
5) Face masks are compulsory at the airport and during the entire journey in flights. Carry your own face mask
6) RT-PCR Tests or any other Criteria should be checked & fullfilled before flight as per the destination State/Country Rules
Q) What are the new rules for travel advisory with Air India Express Airlines?
A) Air India Express Airlines & FTD Travel advises travellers to check the respective web-sites of state-governments where they are travelling to, for any travel-related advisory that may have been issued by them and get the appropriate RAT, NAT, RT-PCR etc tests done(if required)
Q) Does Air India Express refund flight tickets money?
A) Air India Express processes Full refund without any penalty on all domestic flights cancelled by the airlines within 4 to 6 weeks from the travel date
Q) What is required to do Web Checkin for a Air India Express Flight?
A) First of all make sure you have a Confirmed Air Ticket with a valid PNR/Ticket Number and the payment status is Approved / Confirmed.
Q) How to do Air India Express Flight Web Checkin?
A) Visit the Air India Express Airlines website and click on the web checkin button or simply do it here - Air India Express Web Checkin:
Q) What information is required to do Web Checkin of a Air India Express Flight?
A) Airlines PNR and Last Name OR Ticket Number and Last Name
Q) How do I get my Air India Express Boarding Pass?
A) Once you have successfully completed your Air India Express Web Checkin, Airlines website will allow you to Print, Download or Email the Boarding Pass to you.
Q) Can everyone do Air India Express Web Checkin?
A) Web Checkin is not allowed for special tickets like Group Fares Booking, Unaccompanied Minors, Passengers travelling with Infants, Passengers on discounted fares & Passengers who needs special assistance.
Q) What is the baggage weight limit for Air India Express for domestic routes including cabin baggage?
A) All domestic airlines in India allows a standard 15 kg baggage except Air India which allows 25 kg in Economy. One piece of baggage (which can weigh up to 7 kg) is allowed as the cabin baggage
Q) What is the baggage limit for Air India Express Airlines for international routes including cabin baggage?
A) Luggage allowance for purchase on Air India Express international flights depends upon the destination and class of travel. It could range from 20 kg to 40 kg. One piece of baggage weighing up to 7 kg is allowed in the cabin
Q) What things are allowed in hand luggage of Air India Express Flight?
A) A list of items acceptable in your hand luggage includes a small bag containing a laptop, a rug or blanket, an overcoat or wrap of any form, a ladies handbag, a camera or a pair of binoculars, an infant’s feed for consumption during flight, some books for the flight, a walking stick, an umbrella, a collapsible wheelchair or a pair of crutches or braces, transparent container carrying 100 ml liquid, re-sealable plastic bag of 1 litre and gift items from duty free
Q) Can I buy Meals & Beverages?
A) Meals & Beverages can be bought during buying your flight ticket or while completing the Web Check. You will get an option to book your Meals, Snacks & Beverages at a discounted price upto 50%. These will be served by your steward / air hostess, hot or cold appropriately during your journey.
Q) Can I Select my Seat?
A) Yes, during the Web Check in process, you can choose Window, Aisle or Middle Seat. You can also choose special seats like around the Exit Gate with extra leg space - ofcourse for a Premium Price. You will get ample choice to choose from based on the availability of the seat. Some of the seats are free, however the good ones are mostly paid.
Q) Do I need to book a separate seat for an infant on-board in Air India Express flight?
A) No, Extra seat is not required for an infant. The infant needs to be placed on the adult’s lap during the entire journey
Q) Does Air India Express Airlines offer special assistance to a passenger with special needs?
A) Yes, Passengers with special needs get special assistance in Air India Express flight according to their needs like from checkin counter to the gate or ot the seat in the aircraft, if the customer would like this service. Most of the times it is a free complimentary service
Q) Should I buy Extra Baggage during Web Check in or at the Airport?
A) Most of the airlines including Air India Express provide 20% off on the Extra Baggage charges, if you pre book them on the airlines website during web check-in or atleast a day in advance or simply during the flight booking
Q) How can I recover my lost baggage?
A) Almost all carriers including Air India Express provide the facility to register the complaint along with address proof, identity proof and proof of travel (Boarding Pass). The passenger has to provide details of the lost item/bag and it's content. Airlines generally are able to trace the missing baggage in few days, otherwise they compensate the traveller appropriately based on the weight of the bag
Q) How to correct my Contact Details wrongly put during Air India Express Flight Booking?
A) During the Web Check in process or in Update Contact, you will get an option to provide your Email address and Mobile Number. You can put in the correct Travellers Details. You can also add your Emergency Contact Person Details here for any unforeseen incident.
Q) Does Air India Express issue a travel certificate?
A) Yes, Air India Express can issue a travel certificate. You only need to fill the form online and pay a nominal fees. Travel certificate is sent to your registered email in a day or two
Q) Can I buy some Gift or Souvenirs?
A) Missed to buy a Gift for your loved ones, Don't worry Air India Express Fly & Shop got you covered. You buy limited edition Watches, Imitation Jewellery, Souvenirs, Pens, Perfumes, Soft Toys, Miniature Aircrafts, Chocolates, Luggage’s, Trolleys, Bag packs, Ladies Purses, Gents Wallets, Electronics like Power Bank, Head Phones, Universal Chargers etc. Go ahead and Pamper yourself...
Air India Express is an Indian low-cost airline headquartered in Kochi and operated by Air India Express Limited (AIEL), a wholly owned subsidiary of Indian flag carrier airline Air India.
Air India Express operates around 649 flights per week to 33 destinations including the Middle East and Southeast Asia.
Air India Express operates flights between Chennai-Thiruvananthpuram, Kozhikode-Thiruvananthpuram, Kochi-Thiruvananthpuram, Kochi-Kozhikode, Delhi-Madurai, Delhi-Coimbatore & Mumbai-Vijayawada
Dubai, Sharjah, Abu Dhabi, Al Ain, Ras Al Khaimah, Dammam, Riyadh, Kuwait, Muscat, Salalah, Doha, Bahrain, Malaysia & Singapore from 21 Indian cities – Kannur , Kozhikode, Kochi, Thiruvananthpuram, Bengaluru, Chennai, Madurai, Coimbatore, Tiruchirappalli, Mangaluru, Vijayawada, Hyderabad, Mumbai, Pune, Amritsar, Chandigarh, New Delhi, Lucknow, Varanasi, Jaipur & Surat
Free baggage of 40Kg for adults and children and 10Kg to infants in the First Class. For Business Class travelers 35Kg for adults and children and 10Kg for children is allowed. For Economy Class (Domestic Sector) the permissible free baggage allowance is 25Kg.Hand baggage is permitted with a maximum weight of 8Kg
As a traveler, it is obligatory for you to confirm to certain travel necessities for all local and international flights. For example, Airline Ticket with PNR and Ticket Number, ID Proof for Domestic Travel & Passport for International Trips. Visas, Entry Permits and any health certificates if required.
